Trend Micro Enterprise Security Case StudyA Total Economic Impact™ Analysis

Executive Summary
In 2009, Trend Micro commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying Trend Micro Enterprise Security and the Smart Protection Network for their endpoint, web, and messaging security. This study illustrates the financial impact of an organization migrating to Trend Micro Enterprise Security and the benefits received from deploying a cloud-client solution.

Forrester Consulting conducted in-depth interviews with seven existing Trend Micro customers and found that these companies saw a reduced impact from malicious code infections across their network. For many of the clients interviewed, faster detection and protection of web, messaging, and endpoint threats resulted in a lower overall number of infections, incidents, as well as reduced severity of incidents. This, in turn, resulted in improved IT operational efficiency through reduced administration and support costs as well as improved end user productivity through a reduction in the downtime due to incidents. The potential financial benefit from the reduced probability and severity of data breaches was not quantified due to its varying degree across industries and data types.

The composite organization that Forrester synthesized from these results represents a North America-based services organization with roughly 6,000 employees and 5,000 client devices located in 10 offices throughout North America and Europe.

Based on the characteristics of the representative customer, the key findings resulting from this analysis include:

ROI. Based on the interviews with the seven existing customers, Forrester constructed a Total Economic Impact™ (TEI) framework for a composite organization and the associated ROI analysis illustrating the financial impact areas. The risk-adjusted ROI for our composite company is 129% with a breakeven point (payback period) of 14 months after deployment.

Benefits. The interviewed organizations adopted Trend Micro Enterprise Security to reduce the costs and severity of security incidents. These customers were able to reduce yearly endpoint infection rates by 73%. In addition, they reduced the total cost of ownership by moving from a multivendor strategy to a single-vendor environment. The present value (PV) of the risk-adjusted total benefits is equal to $605,927.

Costs. The cost to implement includes software license costs for new services, annual software maintenance costs, testing and implementation costs, and administrative support. The software license and maintenance estimates are based on the most recent price list and do not include any discounts. In this study, we are evaluating an organization that is upgrading their Endpoint platform from a previous version as well as implementing the Web and Messaging solutions. The PV of the risk-adjusted total costs is $264,164.