IMHS Support Information

There are several options available to our customers who need assistance.

  1. Trend Micro offers extensive online help for InterScan Messaging Hosted Security accounts through the administrative graphical user interface (GUI).
  2. Search the Trend Micro Support Knowledge Base: http://esupport.trendmicro.com/support/enterprise/search.do
  3. Contact IMHS Support for free assistance for setup, configuration, and service usability. Please see the Support contact information for your region:

    North America
    Australia and New Zealand
    Europe, Middle East and Africa
    All other Locations
 

North America

Support Hours: 24 x 7

Email Support:

Please provide the following in your correspondence:

  • Company name
  • Administrator account name (only the account user name; do not send your password in an email)
  • Contact information:
    • Name
    • Email address (if different)
  • A brief description of your issue

Phone Support:

  • Support Hours: Monday - Friday, 5:00 am to 5 pm Pacific Time, Except U.S. Holidays

  • IMHS Only:
    United States: 1(877)TREND-07 (or +1 877-873-6307)
  • Worry Free Business Security with IMHS:
    United States: 1(888)-608-1009

 

Australia and New Zealand

Support Hours: 24 x 7

Email Support:

Please provide the following in your correspondence:

  • Company name
  • Administrator account name (only the account user name; do not send your password in an email)
  • Contact information:
    • Name
    • Email address (if different)
  • A brief description of your issue

Phone Support:

  • Australia: 1 800 448 255
  • New Zealand: 0 800 808 470

 

Europe, Middle East and Africa

Support During Business Hours:

  • 8-00am - 5-00pm GMT (9-00am - 6-pm CET) Monday - Friday

Please be prepared to provide the following information:

  • Company name
  • Administrator account name
  • Contact information
  • A brief description of your issue

Customers/Resellers:

After Hours Emergency Support:

  • Saturday, Sunday and outside of normal business hours, support is available by phone (English language only) on + 353 (0)21 4710240


 

All other Locations

Support Hours: 24 x 7

Email Support:

Please provide the following in your correspondence:

  • Company name
  • Administrator account name (only the account user name; do not send your password in an email)
  • Contact information:
    • Name
    • Email address (if different)
  • A brief description of your issue
 

Quick Links