Save & ShareTrend Micro Premium Support
Maximize security with Trend Micro™ Premium Support. You will gain direct access to a designated Technical Account Manager (TAM) who provides personalized, proactive technical support. As a trusted security advisor, your TAM provides in-depth product expertise, expedites your support requests, and helps you prevent problems before they occur.
Personalized, Proactive Technical Support
Customer Quote
“All throughout our history with Trend Micro, Premium Support has helped us get the most value out of our security solutions. We know we have the support of the entire Trend Micro team to ensure our success.”
Key Benefits
- Gives you direct access to a technical expert
- Resolves support issues faster
- Provides highly-responsive, personalized service
- Maximizes efficiency and frees your IT resources
- Alerts you to new threats before problems occur
Listen to Our Podcast
Learn more about new Premium Support features from Trend Micro’s Support expert Vern Shure.
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Technical Account Manager
With Premium Support, you gain direct access to a trusted advisor—a designated Technical Account Manager (TAM) who offers in-depth product knowledge and security expertise.
New Support level - Diamond Premium Support!
We now offer three levels of Premium Support—Silver, Gold and Diamond. With new Diamond Premium Support you get an exclusive TAM who serves only one account—yours. This level of personal attention is unsurpassed in the industry.
Key Features
We extend this personalized approach at the Gold and Diamond levels by providing Tailored Account Planning and Management. Your Technical Account Manager works with you to develop a customized support plan designed for your specific needs.
