Save & ShareTechnical Account Manager
Your designated TAM works to expedite all of your service requests and provides expert advice, including proactive recommendations to help you improve your security. By getting to know your support history and IT security strategies, your trusted security advisor can evaluate and diagnose support problems in the proper context—to achieve optimal outcomes.
Customer Quote
"Trend Micro Premium Support has kept us ahead of evolving security threats... Combined with in-depth knowledge of Trend Micro technology, our [Technical Account Manager] is able to address our concerns and needs very quickly."
Global Support Capabilities
Trend Micro’s support presence spans the globe. At the Gold and Diamond Premium Support levels, we offer the option to add international TAM support in regions around the world.
Customer Quote
"With Premium Support, Trend Micro complements my in-house staff with direct access to a Technical Account Manager. Our TAM helps us to resolve any support issues as quickly as possible so that we are free to focus on other issues."
Return on Investment
With access to advanced antivirus, content security, and technical intelligence, your TAM is equipped to resolve your service requests more quickly—and help you to prevent potential problems before they occur. By improving the overall effectiveness of your network security, Premium Support helps you maximize the value of your product investment.
