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Trend Micro End of Life Policy for Business Products and Services
Trend Micro is committed to providing industry-leading products and services. As the market continues evolving toward more complex levels of network security, Trend Micro will periodically announce End of Sale and End of Life lifecycle information along with migration recommendations for our customers.
Once an End of Sale date is announced, you may continue to order products from your authorized Trend Micro reseller partner while limited stock is available.
| Product Lifecycle Milestone | Definition |
|---|---|
| End of Sale (EOS) Date | Last date for Trend Micro distribution partners to purchase specific products from Trend Micro. |
| End-of-Life (EOL) | Conclusion of development and support for defined End-of-Sale products and services. |
| Maintenance Period | Time between EOS and EOL dates. Typically the Maintenance Period is 3 years. Trend Micro will continue to provide on-going pattern updates as well as patches and hot fixes as needed, but no additional upgrades with new functionality will be offered. |
| Migration Path | Recommended products or services for replacing EOL products. |
Product Lifecycle Milestones
Trend Micro has announced lifecycle milestones for the products listed below. Migration options are indicated and are updated periodically.
| Products | End-of-Sale (EOS) | End-of-Life* (EOL) | Migration Path |
|---|---|---|---|
| Appliance Products | |||
| NeatSuite Standard | 1 Aug 2009 | 1 Aug 2012 | |
| NeatSuite for SMB | 2 Jun 2008 | 2 Jun 2011 | Worry-Free Business Security Advanced |
| InterScan Gateway Security Appliance (IGSA) | 1 Aug 2008 | 1 Aug 2011 | InterScan Messaging Hosted Security (IMHS) |
| InterScan Messaging Security Appliance | 1 Aug 2008 | 1 Aug 2011 | |
| InterScan Web Security Appliance | 1 Aug 2008 | 1 Aug 2011 | |
End-of-Life Policy
In advance of public announcements, Trend Micro will provide an End-of-Sale Announcement to direct partners per agreements.
The End-of-Life date will generally occur three (3) years after the End-of-Sale date.
Before the End-of-Life date, Trend Micro may provide maintenance releases, software patches, or hot fixes, at its discretion, to products that have been announced as EOL.
Software maintenance support contract renewals and Hardware Warranty Extensions may continue to be available until one (1) year before the End-of-Life date.
Renewable security subscriptions will generally be available for purchase from reseller partners until one (1) year before the End-of-Life date.
For hardware-based products, the Return Materials Authorization (RMA) process will continue until the End-of-Life date if the product is covered by a Hardware Warranty.
If you have questions regarding the Trend Micro End-of-Life Policy and product migration, please contact www.trendmicro.com/support
*Note: Select regions may have varying milestone dates.
